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Testimonials

See what families have to say

Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.

If you feel we’ve gone above and beyond in supporting you through this difficult time, or would simply like to reach out and say thanks, contact us to share your thoughts. It means the world to us to hear from you and know that we’ve made a difference.

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In 2020, we lost our mother, Betty Cheshire, on Sept 11th and our dad, Claude Cheshire, on Nov. 19th. Needless to say, it's the hardest year our family has ever been through, but we are so glad and feel so blessed to have had the staff at Norris Funeral Home with us through everything. Over the years, we've had a lot of deaths in our family, including our sister who died at the age of 32, but myself and my 3 siblings have never been responsible for planning any of those funerals, so all of it was a scary new experience for us. Our mom passed away at home at the age of 91 under the care of Hospice, and my sister and I were so devastated and overwhelmed with grief that we couldn't even think what to do or who to call. We called the Hospice nurse who was due to arrive shortly anyway and they came, and then Christian Norris and another man from Norris seemed to just magically appear without us even calling them. Both of the men were so respectful, patient, and sweet to us and seemed to be just as grief stricken as we were. Christian gently guided us through everything and helped us make decisions that had to be made. They hung wreaths, set out funeral signs, and set up a podium with the guest register book. They offered chairs and other services too that we hadn't even thought of. It was comforting for us to just have them there since our other family members hadn't gotten there yet. One of my sisters when she arrived said she couldn't bear the thought of seeing Mom's face covered when they carried her out of the room, so Christian agreed not to do that, but told us that we might want to get the young children out of sight when they moved Mom out. We hadn't even thought of that, but it was the right thing to do. We just weren't thinking. When we went to the funeral home later that morning, we were nervous and worried. We knew Mom's insurance wasn't enough to cover the cost of her funeral. We had always assumed our Dad would pass first and his insurance would cover both, so when Mom went first, we were worried about covering her expenses. (When our aunt from Norfolk died, the funeral homes there wouldn't even plan the funeral without the full $12, 000 payment up front from her children. Her funeral was delayed a full 2 weeks because of that!) We were really worried that we might have a similar situation when we went to the funeral home, but we didn't have that problem with Norris Funeral Home. They were patient and willing to wait on the insurance to go through Jenna Norris met us as soon as we arrived and she helped us through all of it and calmed our fears. She is the sweetest, kindest person that anyone could ever meet and she made the nightmare that we were in so much easier to bear. She took care of the mountain of paperwork that is involved when someone dies and was so patient with us even when we didn't have information she needed or forgot things and had to get her to add it later. She helped us choose a coffin for Mom and made suggestions to help with cost on things that we would have never thought about. She acted like we were the only family she had to deal with and never made us feel rushed or pressured. We were the worst at getting things like pictures, an outfit for Mom, and information she needed for the obituary, in a timely manner to her, but she was so pleasant and patient and never made us feel bad about not getting it to her on time. She did the video of Mom with the pictures we sent her and she did a beautiful job. When Dad died in November, the COVID regulations were worse than when our Mom died, but Jenna and Christian again helped us work through all of that and still planned a nice funeral for our dad too. The staff at Norris Funeral Home are the sweetest, kindest people you'd ever want to work with. They are loving, compassionate, patient, and they make you feel like you are family to them. We will always be grateful to them for being there for us when we needed them the most.

Janet L Altice

March 03, 2021

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